Privacy Policy
Last Updated: September 2026
Thank you for visiting our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our life coaching services, or interact with us.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is:
Business Name: Grainline Coaching
Contact Email: grainlinecoaching@gmail.com
2. The Information We Collect
We may collect and process the following categories of personal data:
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Identity Data: First name, last name, and title.
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Contact Data: Email address, telephone number, and billing address.
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Financial & Transaction Data: Details about payments from you and other details of services you have purchased from us. (Note: We do not store credit card details directly; they are processed securely by our third-party payment processors).
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Technical & Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and information about how you use our website, products, and services.
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Coaching & Consultation Data: Notes from coaching sessions, intake forms, and goals. These are handled with the highest standard of professional confidentiality.
3. How We Collect Your Data
We use different methods to collect data from and about you, including:
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Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms, booking sessions, or corresponding with us by post, phone, or email.
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Automated Technologies: As you interact with our website, we automatically collect Technical Data using cookies and similar technologies.
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Third Parties: We use Google Analytics to gather statistical information about how visitors navigate and interact with our website.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
Performance of a Contract: To deliver the coaching services you have purchased or enquired about.
Legitimate Interests: To improve our website efficiency, manage our business relation with you, and monitor website traffic via Google Analytics.
Consent: Where you have explicitly opted in to receive marketing newsletters or communications.
Legal Obligation: To comply with tax, accounting, or statutory reporting requirements in the UK.
5. How We Use Your Information
We use your data to:
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Provide, manage, and personalise your life coaching sessions.
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Process your payments and manage invoicing.
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Administer, protect, and monitor our website performance using Google Analytics.
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Respond to your enquiries, support requests, or contact forms.
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Send you updates or newsletters, if you have given us permission to do so.
6. Data Sharing and Disclosures
We do not sell, rent, or trade your personal data. We only share your data with trusted third parties who help us run our business:
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Analytics Providers: Google Analytics (data is aggregated and anonymised where possible to track website traffic).
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Servce Providers: Professional IT, cloud storage, booking software, and email delivery platforms.
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Payment Gateways: Third-party secure processors handling financial transactions.
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Professional Advisors / Regulators: Regulators, HMRC, or legal authorities based in the UK if strictly required by law.
7. International Data Transfers
When we use tools like Google Analytics, your data may be transferred to and stored on servers located outside the UK (such as in the United States). We ensure that any such transfers comply with UK data protection laws by confirming that the recipient safeguards your data through appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs).
8. Data Security and Confidentiality
Website Security: We use appropriate technical and organisational measures (such as SSL encryption) to protect your personal data from accidental loss or unauthorised access.
Coaching Confidentiality: All coaching discussions and session notes are kept strictly confidential, securely stored separately from regular website administration data, and are never shared without your explicit consent unless required by legal or safeguarding obligations.
9. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For tax purposes, UK law requires us to keep basic information about our clients (including Contact, Identity, and Financial Data) for six years after they cease being clients.
10. Your Legal Rights
Under UK data protection laws, you have rights including:
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Right of access: You can ask for copies of your personal data.
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Right to rectification: You can ask us to correct information you think is inaccurate.
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Right to erasure: You can ask us to erase your personal information in certain circumstances.
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Right to restriction of processing: You can ask us to limit how we use your data.
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Right to object to processing: You can object to us processing your data for legitimate interests or direct marketing.
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Right to data portability: You can ask that we transfer the data you gave us to another organisation.
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If you wish to exercise any of these rights, please contact us at [Insert Your Email Address].
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You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
11. Changes to This Privacy Policy
We keep our privacy policy under regular review. Any updates will be posted directly to this page.